Terms of Service

Agreement to Terms

By accessing or using Systems Department's services and website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or website.

Services Provided

Systems Department is a technology agency providing custom software development, design, consulting, and technical services to clients. Services are provided on a project or engagement basis as outlined in individual agreements and proposals.

Client Engagements

For clients engaging our services:

• Services are defined in individual proposals, statements of work, or contracts
• You agree to provide timely feedback, materials, and access needed for project completion
• You are responsible for the accuracy of information and materials provided to us
• Payment terms are outlined in individual agreements and invoices

Website Use

This website is provided for informational purposes. You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website's functionality
• Transmit any harmful code or materials
• Scrape or harvest data without permission

Intellectual Property

Unless otherwise agreed in writing:

• All website content, designs, and materials are owned by Systems Department
• Client work product ownership is defined in individual project agreements
• We retain the right to showcase work in our portfolio unless confidentiality is agreed
• You may not reproduce our website content without permission

Payment & Fees

For client projects:

• Fees and payment terms are outlined in individual agreements
• Late payments may incur interest charges
• Deposits and milestone payments are typically non-refundable once work begins
• We reserve the right to pause work for non-payment

Project Timelines & Delays

Project timelines are estimates and subject to change based on scope, client feedback, and unforeseen circumstances. We are not liable for delays caused by:

• Late client feedback or materials
• Scope changes or additions
• Third-party service dependencies
• Events outside our reasonable control

Warranties & Disclaimers

While we strive for excellence in all our work:

• Services and deliverables are provided "as is" unless specific warranties are outlined in project agreements
• We make no guarantees about specific business outcomes or results
• Bug fixes and revisions are subject to terms in individual agreements
• Third-party services and integrations are outside our control

Limitation of Liability

To the maximum extent permitted by law, Systems Department shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from our services, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim shall not exceed the amount paid by the client for the specific services in question.

Confidentiality

We respect client confidentiality. Information shared during engagements will be kept confidential unless:

• Required by law to disclose
• Already publicly available
• Client grants permission for disclosure

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Systems Department operates, without regard to conflict of law provisions.

Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through binding arbitration in accordance with applicable arbitration rules, except where prohibited by law.

Changes to Terms

We may modify these Terms at any time. Material changes will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the new Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Contact Us

If you have questions about these Terms of Service, please contact us at:

hello@systemsdept.com